Frequently Asked Questions

We offer several condition grades: New (sealed, unused), Like New (minimal signs of use), Good (minor cosmetic marks), and Fair (visible signs of use but fully functional). All devices are thoroughly tested regardless of cosmetic condition.

Each product listing specifies what is included. Most refurbished devices come with a compatible charger and cable. Original boxes and accessories may not always be included, but we ensure you have everything needed to use the device.

You can save up to 40% compared to the original retail price, depending on the product condition and model. Our prices are constantly updated to offer the best value.

Yes! All devices undergo complete data wiping and factory reset before being listed for sale. Previous owner data is completely erased according to industry standards.

Yes! We offer free standard shipping on all orders over 500.00 €. Orders below this amount have a flat shipping fee of 19.99 €.

Once your order ships, you will receive an email with tracking information. You can also track your order status in your account dashboard.

Currently, we ship within Poland and select EU countries. International shipping options are expanding - check our shipping page for the latest information.

To initiate a return, log into your account and go to "My Orders". Select the order you want to return and follow the instructions. You will receive a prepaid shipping label via email.

All our products come with a minimum 12-month warranty. This covers any manufacturing defects or functionality issues. Extended warranty options are available at checkout.

Our warranty covers hardware defects, battery issues (if capacity drops below 80%), and functionality problems. It does not cover physical damage, water damage, or issues caused by misuse.

Contact our support team through the Contact page or email us at contact@smartecobyte.com. Provide your order number and describe the issue. We will guide you through the claim process.

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Installment payment options may be available depending on the order value and payment provider. Check the payment options at checkout for availability.

Your payment is processed immediately when you place your order. For bank transfers, your order will be processed once payment is received.

Our customer support is available Monday to Friday, 9:00 AM to 6:00 PM (CET). Email support is monitored on weekends for urgent issues.

Currently, we operate as an online-only marketplace. This allows us to offer the best prices by reducing overhead costs.