12-Month Warranty
Every RefurbShop product comes with comprehensive warranty coverage for your peace of mind.
12 Months Coverage
Full warranty protection starting from the day your device is delivered.
Free Repairs
Covered defects are repaired at no additional cost to you.
Easy Process
Simple claims process with prepaid shipping labels provided.
What's Covered
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Hardware Defects
Manufacturing defects and component failures
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Battery Issues
Batteries dropping below 80% capacity
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Display Problems
Dead pixels, touch issues, display malfunctions
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Camera & Sensors
Camera failures, sensor malfunctions
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Connectivity Issues
WiFi, Bluetooth, cellular, and port failures
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Button & Speaker Defects
Physical button and audio component failures
What's Not Covered
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Physical Damage
Drops, cracks, dents, or scratches caused after purchase
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Water Damage
Liquid exposure or submersion damage
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Unauthorized Repairs
Modifications or repairs by non-authorized parties
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Software Issues
Operating system bugs or third-party app problems
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Normal Wear
Expected cosmetic wear from regular use
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Accessories
Chargers, cables, and other included accessories
How to Make a Warranty Claim
Contact Support
Reach out via our contact form or email with your order number and issue description.
Get Confirmation
Our team will review your claim and send you a prepaid shipping label if approved.
Send Device
Pack your device securely and ship it using the provided label at no cost.
Receive Repair
We'll repair or replace your device and ship it back within 5-7 business days.
Want More Protection?
Extend your warranty coverage for additional peace of mind. Our extended warranty options provide continued protection beyond the standard 12 months.
- +12 Months - Extend to 24 months total
- +24 Months - Extend to 36 months total
Extended warranty options are available at checkout when purchasing your device.
Need to Make a Claim?
Our support team is ready to help you with your warranty claim.
Contact Support