30-Day Returns
Not satisfied? No problem. Return your device within 30 days for a full refund.
30 Days
Return window from delivery
Full Refund
Original payment method
Free Return Shipping
Prepaid label provided
Fast Processing
Refund within 5-7 days
How to Return Your Product
Log In
Access your account and go to "My Orders"
Request Return
Select the order and click "Request Return"
Ship It Back
Use the prepaid label we send you
Get Refunded
Refund processed within 5-7 business days
Return Policy Details
To be eligible for a return, the product must:
- Be within 30 days of delivery
- Be in the same condition as received
- Include all original accessories and packaging
- Not have any new physical damage
- Have all accounts (iCloud, Google, etc.) signed out and removed
Once we receive your return, we'll inspect the device within 2-3 business days. After approval, refunds are processed:
- Credit/Debit Cards: 5-7 business days
- Bank Transfer: 3-5 business days
- Original Payment Method: Timing varies by provider
You'll receive an email confirmation once the refund is processed.
Yes! If you'd like a different product or variant, you can request an exchange. Simply:
- Contact our support team
- Let us know what you'd like instead
- We'll arrange the exchange and any price difference
Exchanges are subject to product availability.
If your product arrives damaged or defective:
- Contact us immediately with photos of the damage
- Do not attempt to use or repair the device
- We'll arrange a priority replacement or full refund
- Shipping is always free for damaged items
Please report any shipping damage within 48 hours of delivery.
The following items cannot be returned:
- Products with new physical damage after delivery
- Devices that have been rooted, jailbroken, or modified
- Products purchased more than 30 days ago
- Items without proof of purchase
For warranty-related issues after 30 days, please see our Warranty page.
Need Help?
Our customer support team is available to help with your return.
- contact@smartecobyte.com
- +380 67 933 4777
- Mon-Fri, 9AM-6PM CET
Worry-Free Shopping
Every purchase is protected by our 30-day return policy and 12-month warranty.
Ready to Start Your Return?
Log in to your account to initiate a return request.