Privacy Policy

1. Introduction

RefurbShop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect information you provide directly to us, including:

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Account credentials

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Location information (country, city)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and invoices
• Provide customer support and respond to inquiries
• Improve our website and services
• Personalize your shopping experience
• Send promotional communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors, shipping carriers, and other third parties who assist in operating our business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Order and transaction data is retained for at least 7 years for tax and accounting purposes.

8. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly

Please note that you may still receive transactional emails related to your orders.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

If we learn that we have collected information from a child, we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this policy periodically for any changes.